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Concierge Services to Die For
August 13, 2013In the uber competitive world of luxury hotels, a key secret weapon in the arsenal is often the concierge. Defined as a staff member of a hotel or apartment complex who assists guests or residents, as by handling the storage of luggage, taking and delivering messages, and making reservations for tours – this doesn’t even begin to cover the breadth of services today’s top-notch concierges provide for high-end clients such as those who seek deluxe custom travel packages for charity auctions and fundraising events.
To be truly at the top of the concierge game ala a Four Seasons, Fairmont or Ritz, a hotel had better be able to provide complimentary access to myriad products and services including:
- Sports Clubs
- Private car services
- Personal shopping services
- Sports gear (helmets/bicycles/etc.)
- Rose petal turndown service, drawn baths and butler packing and unpacking
- VIP tables at top restaurants
- Exclusive private outings such as private wine tours
- Sought after tickets to cultural shows and events
- Finding canine companions
- Pillow concierge (choices of pillows)
- Soap concierge (from cinnamon to vanilla)
- Tanning concierge (no need to apply your own sunscreen)
- Wedding proposal/honeymoon concierge (rose petals to loud speakers)
- Technology butlers
- Golf concierge
- Pet concierge (treats/toys/clean-ups/walkers)
- Ski concierge
- Even “romance” concierge (less said the better)