BeCause

Concierge Services to Die For

August 13, 2013
In the uber competitive world of luxury hotels, a key secret weapon in the arsenal is often the concierge. Defined as a staff member of a hotel or apartment complex who assists guests or residents, as by handling the storage of luggage, taking and delivering messages, and making reservations for tours – this doesn’t even begin to cover the breadth of services today’s top-notch concierges provide for high-end clients such as those who seek deluxe custom travel packages for charity auctions and fundraising events.

To be truly at the top of the concierge game ala a Four Seasons, Fairmont or Ritz, a hotel had better be able to provide complimentary access to myriad products and services including:

• Sports Clubs
• Private car services
• Personal shopping services
• Sports gear (helmets/bicycles/etc.)
• Rose petal turndown service, drawn baths and butler packing and unpacking
• VIP tables at top restaurants
• Exclusive private outings such as private wine tours
• Sought after tickets to cultural shows and events
• Finding canine companions

And these are just the standard concierge fare! Some hotels have really raised the service bar, hiring specialty concierges (is that redundant? NO!) We have discovered specialists who go by titles such as:

• Pillow concierge (choices of pillows)
• Soap concierge (from cinnamon to vanilla)
• Tanning concierge (no need to apply your own sunscreen)
• Wedding proposal/honeymoon concierge (rose petals to loud speakers)
• Technology butlers
• Golf concierge
• Pet concierge (treats/toys/clean-ups/walkers)
• Ski concierge
• Even “romance” concierge (less said the better)

We are certain there are even more concierge listings waiting to be created. Got any services you’d like to see offered at your favorite hotel? Let us know!


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